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This FAQ tries to answer the questions which are specific to .com/.net/.org
domains.
Please remember that domain registration passwords have nothing
to do with BareMetal or FTP. (See What is all this
talk about passwords?)
General Questions:
- How much $$?
- How do I pay?
- How does BareMetal do this?
- Who is OpenSRS?
- Can I see an example domain registered here?
- Where are the legal documents?
The Registration System:
- How do I register a domain?
- How do I transfer a domain from Network Solutions (or another registrar)?
- Can we register 63 character domain names?
- What is all this talk about passwords?
- How do I make changes to my domain?
- Who can make changes to your domain.
- How do I let my service provider change my DNS settings?.
- Changing your password.
- I forgot my password.
- What is my NIC handle? (you don't have one)
Other items:
- What is the 45 day rule? (Transfers from netsol)
General Questions:
How much $$?
Please see the
domain rates page. With dollar
fluctuation and monthly specials it is difficult to keep multiple
references up to date :-) :-(.
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How do I pay?
You have two choices: pay online with a credit card and get an
immediate registration, or do a "pay later" registration and
send
us a cheque, but your domain will not be registered until we get
the cheque, so someone else might take your name!
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How does BareMetal do this?
BareMetal is acting as a Value Added Reseller (an RSP in their
terms) for OpenSRS (a division of TuCows
International). We provide billing, sales, marketing, and end user
support -- they provide the registrar functionality and most of the
software.
In case you are concerned, OpenSRS would give you a choice of new RSPs
to deal with if there was ever a reason why BareMetal couldn't
continue handling your domain registration needs. ICANN has
documented the procedures should OpenSRS go out of business.
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Who is OpenSRS?
OpenSRS is a division of TuCows which specializes in providing
wholesale domain registration services. They are an ICANN
accredited registrar. TuCows has been a leading distributor of
software on the Internet since 1993 (in short, they are a well
established, respectable company). I believe they are the 3rd
biggest registrar of .com/.net/.org domain names.
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Can I see an example domain registered here?
Of course! BareMetal.Net was registered at OpenSRS, and BareMetal.com
has been transfered from NetworkSolutions.
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Where are the legal documents?
Here are the registration agreement and the
dispute policy. (Basically, we'll try to do our
best, but liability is strictly limited.)
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The Registration System:
How do I register a domain?
Go to the registration page.
The rest is meant to be self explanatory!
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How do I transfer a domain from Network Solutions (or another registrar)?
This is basically the same process as registering a name (see the previous
item), the system will recognize that the domain has already been
registered and ask you if you want to transfer it.
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Can we register 63 character domain names?
Yes, we can register domains longer than the old 26 (?)
character limit. Domain names can now be up to 63 characters
long including the ".com".
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What is all this talk about passwords?
The OpenSRS system uses the combination of your userid and domain
name, plus a password to control keep other people from making
changes to your domain. (See How do I make changes
to my domain?)
This password lives on the OpenSRS servers, and has nothing to do
with any passwords issued by BareMetal.
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How do I make changes to my domain?
Select one of the 'Manage Domain' link from the 'Domains' menu.
Enter your domain name, your userid, and your password.
From the resulting page you can change the information for all
the contacts, and change the DNS servers.
The "manage profile" link lets you change your password,
move the domain to another userid-domain/password profile,
and create an additional "sub-userid" to which you can
grant the ability to change any of the contacts or DNS
information (this is usefull if you have to give a service
provider the ability to change your DNS servers).
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Who can make changes to your domain.
Anyone with the your userid and password can change anything
about your domain, so keep that information secret. Basically,
whomever has the password owns the domain!
That said, you can create sub-userids (see How do I make changes to my domain?) that
are only allowed to change certain items and can not transfer
the domain to another userid/password pair.
One more point. By default BareMetal will be the technical
contact, this does _not_ allow us to make changes.
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How do I let my service provider change my DNS settings?
You have two secure choices. The simplest is to make the
changes yourself (see How do I make changes
to my domain?) The second is to create a sub-userid that
only has authority to change the DNS servers and give that
userid and password to your service provider (see the same
link).
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Changing your password.
The link for changing your password is under the "Manage
Profile" link in the domain management area
(see How do I make changes to my
domain?).
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I forgot my password.
YIKES! Please don't do that!
Send a note to support@baremetal.com, if your admin contact
information is current, they can have your password e-mailed to
you.
If the e-mail address for you admin contact is not correct
then a fax to opensrs will be needed:
http://resellers.tucows.com/adminchange
:
If a domain no longer has a valid Admin Email address, the domain owner
must send us a signed fax on letterhead, if possible, with the new Admin
contact Email address and a government id (license, passport, etc..)
Please fax to 1-416-531-2516, Attn: OpenSRS Support.
here's a nice template:
http://resellers.tucows.com/adminforms/adminemailchange.pdf
Contact support@baremetal.com if you need help!
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What is my NIC handle?
A good old-style question :-). The OpenSRS system has no
visible concept of NIC handles. NIC handles were used by
network solutions to make it easier to keep contact
information up to date. The OpenSRS system does this by
allowing you to make changes to all the domains under your
profile at once. Still, it makes life simpler if you use
information that isn't going to change (e.g. use an address at
your domain instead of an address at your local ISP).
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Other Items:
What is the 45 day rule? (Registrar Transfers)
The 45 day rule is a nasty one, that is especially important when
transfering domains from network solutions, but can be applicable in
any .com/net/org transfer.
There is a rule in the registrar <-> registry agreement that expiring
domains are automatically renewed on their expiry date, and this
renewal is automatically billed to the registrar. This charge is
automatically refunded if the domain is deleted by the registrar
within 45 days OR IF THE DOMAIN IS TRANSFERED TO ANOTHER REGISTRAR
WITHIN 45 DAYS.
Note: this only applies to domains which actually expired. If you
renewed the domain before the expiry date, it does not apply.
This is particularily nasty when transfering names away from network
solutions (and probably some other registrars), since they will not
allow an expired domain to be transfered after it has expired. The
problem is that if you pay them for the renewal, and then transfer the
domain, you lose the renewal! There are lots of ways to avoid this, but
they basically come down to one of two things: either renew and/or
transfer your domain before it expires, or renew it and then WAIT
2 months after the expiry date before transfering it (2 months
because the math is easier than counting 45 days).
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