Or at least questions that should be frequently asked :-).
- Tech Support
- Anonymous FTP
- Setup Fees
- Domain Setup Fees
- Domain Application Forms
- Web Server Usage Statistics
- Web Server log files
- Secure Server
- "Other Stuff"
The main support pages are at
http://baremetal.com/support/, and the CGI tools are documented at
We do support wordpress sites. You will need to ask us to add a MySQL database
to your account, and there is an installer in the /sec-bin/ area that will
download and install the latest version of wordpress for you.
We can provide you with your own anonymous FTP site. It will require
that you have an IP based account. Contact support for details.
We do not support anonymous uploads. If you wish to have friends/clients
upload files, we will suggest an extra FTP userid with a simple
There are no setup fees for the web servers.
We won't start billing until the start of the month _after_ you order
your account... And if you're not satisfied with our service at the end of
the first billed month, let us know and we'll close your account and delete
the invoice. Call it your guarantee of good service.
Domain Setup Fees
There are none. (Unless you start asking for extras like SSL
certificates for a secure server.)
Domain Application Details
If you use our registration services, then the
DNS server and tech contact information will already be set correctly.
Otherwise you'll need to get the DNS servers for your domain switched
Web Server Usage Statistics
Usage Statistics are computed every night shortly after midnight.
These are available in the password protected area (/sec-bin/) on your
Statistics from the previous months, and from the start of the month
to the end of the preceding day are always available.
Web Server log files
Log files: we provide you with your own log files. There are
three useful files that we can provide -- the access log, which
tells where and when your site was accessed from; the referrer
log, which indicates which URL referred the browser to your site;
and the error log (which we always hope is empty :-) which can
indicate broken links, missing pages, or people mistyping URLs...
See the welcome.html file for more details...
We have a secure server that you can use.
Please see the secure server section of
the gadgets area for an introduction to the issues around using
a secure server.
If you have a question that we haven't answered, or you just can't find,
We pride ourselves on high quality knowledge and administration
skills. If someone else offers a good service that you would like
us to offer, we can probably provide it. There could be a setup
charge of course.