Or at least questions that should be frequently asked :-).

1. Tech Support
   
2. Virtual FTP area
   
3. Setup Fees
   
4. Domain Setup Fees
   
5. Domain Application Forms
   
6. Web Server Usage Statistics
   
7. Web Server log files
   
8. Secure Server
   
9. "Other Stuff"

Tech Support

The main support pages are at http://baremetal.com/support/, and the CGI tools are documented at http://baremetal.com/gadgets/.

Virtual FTP area

We can provide you with your own anonymous FTP site... This is an ask and ye shall receive service -- It is not setup by default. Contact support@baremetal.com for details.

Setup Fees

There are no setup fees for the web servers (this may change in the future). We won't start billing until the start of the month _after_ you order your account... And if you're not satisfied with our service at the end of the first billed month, let us know and we'll close your account and delete the invoice. Call it your guarantee of good service.

Domain Setup Fees

If you already have a domain name, there are no charges for getting it transfered to our DNS servers.

If you do not have a domain name, we will gladly do what we can to help. You can use any registrar you like, but would suggest that you might consider using us to register your domain".

Domain Application Details

If you use our registration services, then the DNS server and tech contact information will already be set correctly.

Otherwise you'll need to get the DNS servers for your domain switched to:

        NS.BAREMETAL.COM             209.133.48.1
	NS2.BAREMETAL.COM            64.69.88.94

and if you get prompted for a tech-contact handle, our Network Solutions handle is TB43.

Web Server Usage Statistics

Usage Statistics are computed every night shortly after midnight. These are available in the password protected area (/sec-bin/) on your server. Statistics from the previous months, and from the start of the month to the end of the preceding day are always available.

Web Server log files

Log files: we provide you with your own log files. There are three useful files that we can provide -- the access log, which tells where and when your site was accessed from; the referrer log, which indicates which URL referred the browser to your site; and the error log (which we always hope is empty :-) which can indicate broken links, missing pages, or people mistyping URLs...

See the welcome.html file for more details...

Secure Server

We have a secure server that you can use. Please see the secure server section of the gadgets area for an introduction to the issues around using a secure server.

"Other Stuff"

If you have a question that we haven't answered, or you just can't find, please ask!

We pride ourselves on high quality knowledge and administration skills. If someone else offers a good service that you would like us to offer, we can probably provide it. There could be a setup charge of course.