The "My Account" part of our website is your best source of information
about how your account is setup, and what services you have bought.
It will show you what domain registrations,
and what web hosting serverices are associated with your billing id.
You can login to the "My Account" area with your billing ID and either an
invoice # or a billing password. As of early 2005 all new billing IDs
are assigned a random password when they are created. If your account
does not have a billing password, or you have forgotten it, you can
login with an invoice # and use the "Reset my password" to mail
a new random password to the e-mail address listed for your billing ID.
Logging in with an invoice # will produce a session with limited
functionality. If your account does not have a billing password, then
many of the options will still be enabled, but at a limited level. If
your account has a password set and you login with an invoice #, then
only the 'reset my password' and the link to the domain registration
system will be active.
(This is done to protect your privacy since invoice numbers and
some billing ids are easy to guess).
The "My Account" area provides full listings of your domain registrations
and hosting services. It also allows you to pay invoices, buy credit,
and update your contact information.
Services - Domain Registrations
The main domain page is a list of your domain registrations, the
configured service (if any), and expiry date (for domains we are
the registrar of).
You can sort based
on domain name, configured service type, or expiry date. You can
check off a group of domains for a convenient bulk renewal. You can add
or remove domains from this list.
Logging in with a billing password enables a few extra options.
You can do most domain management actions without needing to provide
a domain management password (or auth code). The password
enables the "Web Service Wizard" which is a easy way to configure our
free domain forwarding services (the password is required since the wizard
may need to change the DNS servers for your domain). If you
renew domain registrations, the password may allow the third payment option
"pay on credit" if your account has sufficient credit.
Services - Virtual Servers / Web Hosting
The main virtual server page shows the domain name, the service type, the
main FTP account for the domain, and the "billed until" date. The detail
page provides more information about the account, as well as links to
a domain whois page, the domain management page (for changing domain
registration details like contacts and DNS servers), and a link to
the webservice wizard if you logged in with a password. The page also
provides a text area for you to enter a "change request" which basically
sends a message to email@example.com. Many requests will need
to be confirmed via e-mail if you have not logged in with a password.
Services - Paying Invoices
This menu item allows you to see, search, and pay invoices. The check box
on the left allows you to select invoices to pay. If you have credit
invoices (e.g. with a value less than zero) you can leave those checked
to reduce the amount of your "grand total". The search feature is
a simple string match and can be very usefull for extracting
billing history for a given domain. The tabs at the top can be used to
select between displaying: all, paid, or just unpaid invoices.
Services - Buy Credit
This basically allows you to make an advance payment on your account...
this can be usefull in a number of circumstances, but the obvious two
are: using our domain-watch.net service, and using the "pay on credit"
capability of our domain registration system.
From an accounting point of view, we basically sell you a credit of X for X
(where X is the amount you specify). Two invoices are added to your account,
one for X and one for negative X dollars. The positive one is marked as paid
which leaves you with an unpaid invoices for -X dollars (e.g. a credit).
We will refund a credit at any time, no questions asked (beyond the obvious
security related ones that may be required to assure ourselves that the
right person is getting the refund).
Services - Set / Reset / Change Password.
This menu item has different names depending on your account and how you
logged in. Set implies you have no password, Reset implies you have a
password but did not use it. Set and Reset will mail a new random
password to the e-mail address on file. Change Password (which
you see if you login with a password) will allow you to pick a new
password (e.g. one you can remember).
Services - Update Contact Info
This menu item is only available if you logged in with a password. It
allows you to change basically all your contact info (note that we do
archive the old info for security/fraud reasons). It also allows you to
specify a charity which is used when you do a domain registration or
a renewal from inside the "My Account" area.