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Technical Support

Managing Domain Your Domain Registration;

Managing your domain registration is the process of updating your contact information and DNS servers (name servers). Renewing your registration is covered separately.

Setting the right DNS servers is generally what makes your domain name work or not work, that is part of "managing" your domain registration, so this process is important.

If you are using our forwarding services, and need to make a change, then you will want to login to either http://domain-dns.com/ directly, or login to the my-accounts area of the http://baremetal.com/ website, click on domain-registrations, and then manage the domain from there.

The rest of this page provides details about:

  1. Managing your domain registrations through the "MY ACCOUNT" area.
  2. Managing your .com/net/org/info/biz/us domain registration.
  3. Managing your .CA domain registration.
  4. Why "up-to-date" admin contacts are important..
  5. Managing your domains with profiles.

Managing your domain registrations through the "MY ACCOUNT" area.

If you login to the "My Account" area of the baremetal website, one of the menu items is domain registrations. Currently this has a list of domains you have paid for at some point. The list shows the expiry date for the registration, provides a link to manage the domain, a link to see the whois information for the domain, and a checkbox to allow you to select domains for a fast and easy renewal.

This part of the baremetal website is under active development. We will be providing "no password required" domain management functionality from this list (although .ca domains may require confirmation codes due to security issues with registrant profiles).

See the my account page for more details on the "my account" part of the website.

Managing your .com/net/org/info/biz/us domain registration.

Managing non .ca domain registrations is easy. You should have picked a domain management userid and password when you registered your domain. It would have been e-mailed to the admin contact during the registration process. (The admin and billing contacts are normally the same, so this information would be on the receipt.)

After finding your domain management userid/password, go to the BareMetal home page, and click on "Manage Domain", and then the "manage .com/net/org/biz/info/us domains" link... or just click here.

The interface is fairly simple. The only tricky thing is that if you want to use nameservers that are subdomains of your domain, you need to use the text link at the bottom of the "manage name servers" page... e.g. the link which says "If you want to create or modify a nameserver which is based on YOURDOMAIN click here."

Last point, do not forget to delete unused nameservers. BareMetal uses three nameservers by default and many ISPs only use two. Do not leave the 3rd one in place or 1/3 of your visitors will go to the wrong site!

Managing your .CA domain registration.

Managing .CA domain registrations is quite different, and for admin contact and registrant changes it is more complex. Our .CA FAQ provides good descriptions of the things which are different in the .CA world

Our .CA management system uses "confirmation codes" for authentication because we thought that having two sets of userids and passwords would be confusing. It also means that your ISP can enter a change request for you, and you just need to confirm it :).

Changes are entered through a simple and intuitive web interface, and then a confirmation request is sent to the admin contact (or optionally to the tech contact for DNS and tech contact changes). That request contains a "confirmation code", a summary of the change, and instructions for returning to the baremetal site to enter the confirmation code and confirm the change request. Once the confirmation code is entered, we immediately send the change to the registry.

For changes to the Admin contact, or the Registrant, CIRA requires you to login to the CIRA website and confirm the change again. This step can be turned off if you give Baremetal "CWA" (Change without authorization) privileges [but of course, doing that requires confirmation :-]. We automatically provide the appropriate link and ask CIRA to mail the CIRA userid/password to the admin contact when changes requiring a visit to the CIRA site are confirmed at our site.

Why up to date admin contacts are important

Why is a domain admin contact important? In the world of the Internet we are often faceless individuals who we may not meet face to face. Passwords and confirmed admin contacts are crucial in maintaining control over services you use online.

We come across this all the time that someone lost their password and has long since changed their admin contact email address in favor of a new ISP or changed jobs or school etc. How then does one reclaim admin access over their domain?

For .com/net/org/info/biz/us domains see http://baremetal.com/domains/com_net_org_faq.html#forgotpassword and contact support@baremetal.com

For .ca domains http://www.baremetal.com/domains/ca_faq.html#bad_email , the process is called MCAC (Manual Change of Contact), which requires faxing ID and forms.

Both processes require faxing forms and photo ID and can be a real headache, so we cannot stress enough that you keep a safe copy of your passwords and update your admin contacts prior to losing access to these.

Managing your domains with profiles.

There two concepts of "profiles" in use at BareMetal. Non .CA domains registered through us can be managed in "domain management profiles". The other useful profile is the grouping of domains in the "My Account" section of the BareMetal.com website. Currently (June 2004) this is based on the what domains your billing id has paid for in the past.

Managing your domains with "domain management" profiles.

You can put your (non .CA) domains under a common userid/password 'profile'. This is a good idea if you have more than one domain owned by the same registrant, listing all the same registration information as it allows you to make global changes to all the domains in one step.

Using a profile is a BAD idea if your domain registrations lists someone else as the owner/registrant. Should you become disassociated with the other owner/registrant of this domain, they can run through a FAX based "change of admin contact" process to change the admin e-mail address, and could grant them access to all of your other domains, because they are under the same profile.

The ability to set your profile can be done from logging into https://swww.baremetal.com/opensrs/manage.cgi and clicking on the menu item "Manage Profile", or this is set when doing a registration by using the "advanced interface".

"My Account" area domain management.

The "My Account" area on the BareMetal.com website will show you which domains you have paid for in the past, and which are still registered via BareMetal.com. It will also show you the renewal dates and provide links for: bulk renewals, the appropriate management interface, and whois listings.

Please NOTE: just because a domain is listed there does not mean it belongs to you. Someone else may have taken over payments, or the domain may have expired and been re-registered by another BareMetal.com client.



 
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Last updated: Thursday, 28-May-2015 16:14:41 PDT
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